November 13, 2019
10:39 PM

Office on Aging  
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Non-Discrimination Policy

The Sayreville Office on Aging is committed to ensuring that no person is excluded from, or denied the benefits of our services on the basis of race, color, or national origin as protected by Title VI of the civil Rights Act of 1964, as amended.  Any person who believes that they have, individually, or as a member of any specific class of persons, been subjected to discrimination on the basis of race, color, or national origin, may file a complaint in writing to the Sayreville Office on Aging. 

To file a complaint, or for more information on the Sayreville Office on Aging’s obligations under title VI write to: Supervisor of Senior Citizen Activities, 423 Main Street, Sayreville, NJ 08872 or 732-390-7059

Transportation services provided by this agency are in whole or part funded through federal funds received through NJ TRANSIT and as an individual you also have the right to file your complaint under Title VI to NJ TRANSIT by writing to: New Jersey Transit Customer Service – Title VI Division, One Penn Plaza East, Newark, NJ 07105 or visit  A complaint must be filed within 180 days of the alleged discrimination.



The Borough of Sayreville is committed to complying fully with the Americans with Disabilities Act.

It is a continued practice that the Sayreville Senior Center assists residents who are not only senior citizens but also those who are disabled.

The Sayreville Senior Center is ADA accessible for those who need mobility equipment such as a wheelchair, walker or cane.  All buses are also equipped with a wheelchair lift and can accommodate 1-2 wheelchairs.

All complaints will be responded to within 15 days of receipt of such complaint.

Complaints may be mailed to: Supervisor of Senior Citizen Activities, 423 Main Street, Sayreville, NJ 08872 or 732-390-7059



The Sayreville Office on Aging recognizes that disabilities are as diverse as the individuals they serve and recognizes the need to make reasonable modifications to its policies, regarding assistance offered to passengers who may require additional assistance to use its services.

Under Title II of the ADA, state and local governments are required to make reasonable modifications to policies, practices and procedures where necessary to avoid discrimination.      

For those riders who require additional assistance, the Sayreville Office on Aging will endeavor to accommodate all reasonable modification requests for such assistance by following procedures outlined below:

  1. Riders must inform the Sayreville Office on Aging of the need and specific type of additional assistance requested at the time ride reservation is made.
  2. Reservationist will advise Dispatcher of the specific rider need/request. Dispatcher will log the information within the client information system and determine the resources required to accommodate rider.
  3. The Dispatcher will evaluate the request and report to the Director of Transportation whether the request is reasonable to perform.
  4. If the Director of Transportation deems the service requested to be unreasonable to perform or to repeat on a regular basis, he/she must cite specific reasoning to support the finding and inform the Dispatcher and the Rider.
  5. If the Sayreville Office on Aging concurs with the request of the Rider, the rider must be so informed via phone call at least 48 hours before the requested/scheduled trip. The finding must also be communicated to the rider expeditiously by written correspondence. 
  6. Riders may appeal any such decisions by following established ADA grievance procedures. Complaints that a County program, service or activity is not accessible to persons with disabilities should be directed to MCAT 1-800-221-3520. 

A Complainant may also file a complaint with the US Department of Transportation by contacting the Department at: US Department of Transportation, Office of Civil Rights,

Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, DC 20590 

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